Frequently Asked Questions

Where Are your Candles Made ?

All our Candles are handmade and poured in Ottawa, capital of Canada.

Where do You Currently Ship ?

We are offering Free Shipping in Canada and USA, on orders over 80CA$  or 60US$. 

Why Should we buy from your company ?
- Our Candles smell extremely good, their smell is original, unique and powerful. They will help you reach that level of relaxation that you long for... bring you that clarity of mind and transport you in diverse places with pleasant scenarios.    
- All our products are made with our customers in mind, we are really careful about the ingredients that we use and their effects on our customers' health.
- We use a pure natural blend of Coconut/Soy wax that is Eco-Friendly and Non-Toxic. Our wax is one of the best option in the candle market, the candle made from it last longer and smell stronger.
- The fragrance oils used in our products are Phthalates and Paraben Free, They are premium, luxurious and they come from Eco-Conscious manufacturers.

- Our wooden wicks are also Eco-friendly, they provide a clean-burning and a crackling relaxing sound when they burn. They are handcrafted from FSC certified fruit trees.

Do You Offer Local Pick-Up and Local Delivery ?

Yes! We are currently offering both services in the Ottawa/Gatineau Area. Orders for Pick-Up will be ready within 1 day and Orders for Local Delivery will be delivered within 1-2 business Days.

How Long Does The Candle Last ?

Due to the wax that we use, our candles are meant to last longer with the appropriate use. Our 12oz/340g candles can last 60-70 hours if burned properly and the 5oz/141g can last 20-25 hours if burned properly. 

What Can I Do If I Am Not Happy With My Purchase ?

All our candles are made with a extra caution and a lot of love, if you happen to not be totally satisfied with our product, you can contact the customer support at support@relaxcherie.com to proceed to an exchange or if need to be a refund. The majority of our refunds are processed through Gift Cards that are issued electronically and valid for 5 years. 

When Can I Expect To Receive My Order ?

All orders are processed and shipped within 2-3 days from our office in Ottawa. Your order should normally be delivered within 1-10 business days depending on the shipping service that you selected and your delivery location. Please note that due to Covid-19, some orders may experience delays or a longer processing time.